Managing the needs of your customer is paramount to all businesses; if you have no customers then your business will fail. In order to achieve a top class customer service and keep your customers happy, then you must manage your customer information effectively. In order to assist you in the implementation and ongoing support of your CRM software, DKM can provide experienced strategic resource (Project Management, Business Analysis, Service Delivery Management, operational Management) as well as the Implementation & Technical resource (Implementation Consultants, Programmers, Developers, Testers) need to successfully complete CRM system implementation. We also provide day-to-day support staff to keep your service efficient (Application Support, Trainers, and System Managers.)

Our Customer Relationship Management IT recruitment team strive to attain reaching the right balance between the technical skills and the required business focus skills that are needed in this arena. We retain consultants, contractors and permanent candidates who offer management, implementation & support skills with all variants of CRM technologies.


  • BT

  • Capita

  • FrontRange (HEAT, Goldmine)

  • Lagan Frontline

  • Microsoft Dynamics

  • Netsuite

  • Oneserve (Onyx eShop)

  • Oracle (LG45, Siebel, JD Edwards, Peoplesoft)

  • SAP

  • Northgate CRM

  • Achiever Anywhere

  • AMDocs Clarify

  • BMC Remedy

  • ASH Focus

  • Civica Contact Manager

  • Firstwave

  • LynxAspire

  • Orchard ArcCentre

  • Information Services Belfast LACRM

  • House-On-The-Hill

  • Pivotal

  • Talima

  • Hornbill

  • Priam

  • Sage

  • Prospectsoft

  • Salesforce.com

For further information, or to discuss our current vacancies or your recruitment needs please call us on 0115 961 0900 or email sales@dkm-it.co.uk.